Responsible Gaming at ff66

18+ Age Restriction — No Exceptions

ff66 operates a strict 18+ age policy. Access to the platform, all its games, betting markets, and financial services is available exclusively to adults aged 18 years or above. This is a firm, non-negotiable requirement that applies to every player, regardless of their location within Bangladesh or the payment method they use.

We strongly encourage parents and guardians who share devices with minors to make use of internet filtering and parental control software. Always log out of your ff66 account after each session and never save your login credentials in a shared browser. If you suspect that a minor has accessed or registered an account on ff66, please report this to us immediately at [email protected] with the subject line "Minor Account Report — Urgent". We will act promptly.

Managing Your Spending with Deposit & Loss Limits

Financial control is the foundation of responsible gaming. ff66 provides both deposit limits and loss limits to help you maintain a clear picture of your spending on the platform. These limits are entirely optional for players who are gaming recreationally within their means, but they are strongly recommended as a proactive measure even before any concerns arise.

To set or update a deposit or loss limit, log in to your ff66 account and navigate to Account Settings > Responsible Gaming. Limits take effect immediately when they are set or reduced. If you request an increase to an existing limit, a mandatory 7-day cooling-off period applies before the higher limit becomes active — this delay is intentional and cannot be waived, even by our support team.

Self-Exclusion — Taking a Longer Break

Self-exclusion is for players who feel that they need a substantial, enforced break from gambling. Unlike a time-out, which is a short cooling-off period, self-exclusion is a formal commitment to stop gambling on the ff66 platform for a minimum of 6 months. During the self-exclusion period, the following applies without exception:

• Your ff66 account is immediately suspended and you cannot log in.
• All pending withdrawal requests are processed and paid out to your registered payment method (bKash, Nagad, Rocket, or Upay).
• Your account balance is returned in full — no funds are withheld.
• All promotional and marketing communications from ff66 are immediately stopped.
• Any attempt to register a new ff66 account during the exclusion period will be identified and blocked.
• The self-exclusion period cannot be shortened or cancelled once it has been activated.

Self-exclusion periods are available in the following durations: 6 months, 1 year, 2 years, 5 years, and permanent exclusion. A permanently excluded player may only request reinstatement after a minimum of 5 years and following a formal review by the ff66 responsible gaming team.

To activate self-exclusion, contact our support team at [email protected] with the subject line "Self-Exclusion Request" and your registered account username. Your self-exclusion will be processed within 24 hours of your request being received. You do not need to provide a reason, and there is no charge for self-exclusion.

Time-Out — A Short, Enforced Break

A time-out is a shorter version of self-exclusion, designed for players who want to pause their gaming activity for a brief period to reflect, recharge, or manage a specific situation. It is a completely normal and responsible thing to do — many ff66 players in Dhaka, Chittagong, Sylhet, and across Bangladesh use the time-out feature periodically as part of healthy gaming habits.

Time-out durations available on ff66 are: 24 hours, 48 hours, 7 days, and 30 days. During any active time-out:

• Your account is suspended and you cannot log in, deposit, or place bets.
• Your account balance is preserved and your withdrawal history remains accessible after the period ends.
• Promotional emails and push notifications are paused for the duration.
• The time-out period cannot be shortened once it has been activated — it must run its full course.
• At the end of the period, your account is automatically reactivated with no action required on your part.

To activate a time-out, log in to your account and go to Account Settings > Responsible Gaming > Time-Out, or contact our support team at [email protected]. Time-outs are activated within minutes of your request.

How to Recognise When Gambling May Be a Problem

Problem gambling can develop gradually and is not always easy to recognise in oneself. It affects people of all backgrounds and income levels across Bangladesh and worldwide. The following signs may indicate that gambling is becoming harmful — if you recognise several of these in your own behaviour, we strongly encourage you to use ff66's responsible gaming tools and to seek independent support.

• Spending more money on gambling than you can comfortably afford to lose.
• Borrowing money or selling possessions to fund gambling activity.
• Lying to family members or friends about how much time or money you spend gambling.
• Chasing losses — placing additional bets in an attempt to recover money already lost.
• Feeling restless, anxious, or irritable when you are not gambling or when you try to cut back.
• Gambling to escape stress, depression, loneliness, or personal problems rather than for entertainment.
• Neglecting work, studies, family responsibilities, or personal health because of gambling.
• Repeatedly failing in attempts to cut back or stop gambling despite wanting to do so.
• Thinking about gambling constantly — planning your next session, reliving past wins, calculating future bets.

If you answered yes to three or more of the questions above, please do not wait for things to get worse. Use the tools available on your ff66 account right now — activate a time-out or self-exclusion — and consider reaching out to our support team or an independent counselling service. There is no shame in asking for help, and doing so early makes a significant difference to recovery outcomes.

You Are Not Alone — Help Is Available

If you are concerned about your gambling behaviour — or about the gambling behaviour of someone you care about — ff66's support team is available around the clock to help. Our team is trained in responsible gaming and can assist you in activating any of the tools described on this page, guide you through the self-exclusion process, and connect you with appropriate independent resources.

All responsible gaming requests are treated with complete confidentiality. You will not be judged, questioned, or pressured. Our only concern is your wellbeing.

In addition to ff66's internal support, we encourage players in Bangladesh who are experiencing gambling-related difficulties to seek support from qualified independent counselling services. Speaking to a professional counsellor provides a level of support that goes beyond what an operator can offer, and many services are available at no cost.